SurePayroll Review

flag Save time with auto payroll
  • Live, US-based support

  • No Penalty Tax Filing Guarantee

  • Support for W-2 employees and 1099 contractors

  • Mobile app to process payroll on the go

Pros & Cons

  • Simplified employee payroll process
  • Convenient mobile app designed for small businesses
  • Consolidated HR and business forms
  • Customer support only US-based

Plans & Pricing

SurePayroll offers two primary payroll services – “No Tax Filing” and “Full Service.” Both provide unlimited payroll runs, AutoPayroll, new hire reports, direct deposits, and live assistance.

Given that SurePayroll uses quote-based pricing, it might be difficult for expanding businesses to predict costs. As the business evolves, pricing could vary and additional features might be introduced.

No Tax Filing

The “No Tax Filing” plan, at $19.99 per month, plus $4 per employee per month, is perfect for small business owners who wish to run unlimited payrolls and manage tax filings independently. Key features encompass direct deposit, online pay stubs, payroll taxes, and live support. It also simplifies managing employees through its HR advisor, new hire reporting, diverse pay rates, and bonuses.

Full Service

The “Full Service” plan, at $24.99 per month plus $5 per employee per month, is designed for businesses looking for comprehensive payroll and tax filing services. This plan includes everything from the “No Tax Filing” plan, plus two-day payroll processing. Additionally, optional features like local and multiple-state tax filing can be added to this plan.

No Tax Filing
Full Service


SurePayroll, an online payroll and tax-filing tool established in 2000, is designed for small businesses and has been a subsidiary of Paychex, Inc. since 2011. It includes unlimited payroll runs and payroll tax calculations to streamline business operations. While SurePayroll ensures timely payments and offers HR-targeted features mainly geared toward HR professionals.


  • "Price"
    10 /10
  • "Features"
    9 /10
  • "Ease of USe"
    9 /10
  • "Help and Support"
    8 /10

Features and Functionality


Recognizing the importance of regulatory compliance, SurePayroll provides numerous resources, including free compliance guidelines, labor law poster compliance, and access to business forms such as I-9s and employment applications. It also sends alerts and reminders to keep customers informed about compliance-related updates.

Onboarding: SurePayroll’s setup wizard facilitates a smooth user onboarding process. After creating an account, the software guides users through necessary documents. The setup process consists of five sections: personal details, company information, employees, federal and state taxes, and payroll bank account details.

Tax Filing

SurePayroll allows for the calculation, payment, and filing of payroll taxes. The Full Service plan offers local and multi-state tax filing for an additional $9.99 per month. While some states have complex jurisdictional tax regulations, SurePayroll can assist businesses in navigating these complexities. The platform supports over 6,000 active taxes across the US.

Time Tracking

SurePayroll’s time clock integration feature enables businesses to track employee hours and import the data directly into the payroll system. Through its integration with stratustime, employees can report their time via web punch, an online timesheet entry, and a mobile web application. This automation ensures accuracy and eliminates manual work. Furthermore, SurePayroll supports integration with third-party time clock companies such as Redcort, Homebase, OnTheClock, and Time Wolf.

Integrations & Add-ons

SurePayroll offers a range of add-on features for integrations, influencing the cost based on the functionalities utilized. It holds up well against competitors, boasting core features such as tax filing, benefits administration, reporting, workflow automations, and integrations with third-party services. It streamlines bookkeeping via integration with various accounting software, including FreshBooks, its latest partner. This ensures a current, precise general ledger, cuts down on manual data entry, reduces payroll errors, and consolidates payroll reporting within your accounting platform.

Ease of Use

SurePayroll offers a user-friendly and dependable solution for small businesses requiring efficient payment processing. Its intuitive interface simplifies payroll setup, management, and tax filing.

The software aids users with comprehensive step-by-step instructions during the payroll process, and customer representatives are available to assist new users with entering employee hours, reviewing payroll reports, and making necessary adjustments.

SurePayroll is quick to set up and simple to learn. It allows you to automate recurring payroll runs, implement necessary modifications, and provides reminders before processing.

Customer Support

SurePayroll support team is available to assist with inquiries via phone or chat. The chat option is available on the right side of the screen and can be used to send a message during off-hours, with the team responding the following day.

  • Phone Support
    Customer Support: Available from Monday to Friday, 8 a.m. to 7 p.m. CT, and Saturday from 9 a.m. to 1 p.m.
  • Live Online Chat
    Messages sent through the chat option during off-hours receive a response from the team on the following day.
  • Email
    SurePayroll provides email support via their U.S.-based team for any assistance needed.
  • Video Tutorials
    Video tutorials are available on SurePayroll’s YouTube channel.
  • FAQ
    SurePayroll has detailed FAQs on a variety of relevant topics to help inform users.
  • Blog
    A blog is available for news, tips, and advice for small business owners.

Final Word

Ensuring accurate and timely payments is crucial for small business owners managing employees, yet payroll processing can be complex and distract from other vital business tasks. SurePayroll is an online company offering an affordable and straightforward solution for small businesses’ payroll management. This review explores SurePayroll’s features like unlimited payroll runs and payroll tax calculations, helping you determine if it’s the right fit for your business.

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Danielle MacKinlay
Danielle MacKinlay

Danielle MacKinlay is a communication professional with an extensive background in information management, inclusion leadership, and human resources. She has worked as an advisor and manager for over twenty years in both the public and private sectors. She has also been a business owner in the construction and renovation sector and held various positions in client services, including banking, food and beverage, and retail. Danielle is also actively involved in her community and serves as a director on several not-for-profit boards. She enjoys optimizing digital solutions to maximize convenience and productivity for businesses and other organizations.

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