Paylocity - Top Payroll Services

Our Verdict

Paylocity is one of the most popular payroll software options on the market. It offers an extensive range of employee management solutions along with hundreds of integrations. The software is known to come with some difficulties. However, they offer quality support to help you fix any issues.

If you have any questions about Paylocity or similar software, the company offers extensive resources. You can go to their official blog to learn more.

Before making any decision about payroll software, we encourage you to read reviews of other options. We also encourage you to seek out user stories to see how they could fit into your organization.

Pros

High-quality customer support
Per-employee pricing model
Extensive employee management features
Over 380 integrations
Scalable services and pricing models that grow with your business

Cons

Lack of transparent pricing
Technical issues may arise as you scale/expand
No free trial

Plans & Pricing

Paylocity does not offer standardized pricing packages. Anyone seeking their software and services is prompted to fill out their standard form. Their standard form requires you to explain your company size and provide contact information. After that, you are provided with a free demo.

The pricing structure is always customized and primarily based on a “per employee per month(PEPM)” model. Normally, quotes start with a small flat monthly rate plus an implementation fee. After that, you pay an added rate for each employee you manage with their software.

Both the flat rate and the added PEPM rate are based on which services you apply for. The simplest and least comprehensive services can cost as little as $22 PEPM, with lower implementation and flat fees. The more modules your purchase and subscription include, the more you pay.

Unfortunately, Paylocity is not transparent about its pricing structure. But the information we’ve provided above can be confirmed by reading through numerous confirmed user reviews. Overall, customers who switch to Paylocity report saving money. However due to the lack of transparency, we must caution you to conduct your own research.

Custom Pricing

In-depth review

Features and Functionality

Payroll management

The main Paylocity feature is comprehensive payment management software. This service includes automated paychecks and tax compliance. It covers everything that would normally require manual data entry including paycheck reimbursement.

Data insights

The “data insights” feature offers automated analysis of employee trends. This information is gathered and reported to you through customizable dashboards. You just need to set it up once and it will continue gathering and reporting the data that you requested.

The deliverables include key metrics meant to provide strategic insights for HR managers.

Talent management

Paylocity offers a “talent management system” that covers:
Recruitment
Onboarding
Performance tracking
Compensation
Learning Management System (LMS)

Together, these features enable you to get a complete overview of the value each employee adds. The insights are also designed to make training more customizable and data-driven.

On-demand payment

Employees can use this feature to view and request their payments over a mobile or desktop app. They can also track real-time net pay calculations. This adds transparency to their experience, alleviating their stresses and reducing their need to make inquiries.

Integrations & Add-ons

The “Paylocity Marketplace” currently includes 383 possible integrations. You can use the search function to browse integrations by category.

Most of the available integrations are with related services. Benefits management and financial services cover more than half of the options. But the software can also integrate with a few point of sale (POS), productivity, and tax credit services.

Ease of Use

Paylocity is known for its ease of use. The company offers extensive, detailed instructions as well as thorough demos and classes. In cases when this doesn’t suffice, users report that the company proactively solves their problems.

The onboarding process begins with a demonstration of the basics. The interfaces are intuitive, though it takes some time to be able to use them with greater efficiency. Even the most dissatisfied user reviews compliment Paylocity’s “very good customer support”.

The installation process is normally adequate, but many users report complications. In cases where Paylocity is being used across jurisdictions (state, provincial, or national borders), many users report some frustrations.

Overall, Paylocity offers excellent support and training materials. The main downside is the complexity of solving some specific problems.

Customer Service

Paylocity is known to have high-quality customer support that is patient. They have many offices across the US and you can email or phone them.

Customer support is available from 06:00 to 19:30 Central Time, Monday through Friday.

Phone Support

Yes, you can phone Paylocity at 888-873-8205 during customer support open hours.

Yes, you can email Paylocity anytime at service@paylocity.com.

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Myles Leva

Myles has been covering trends in personal finance for years. He writes for a number of financial blogs, columns, and fintech startups. With extensive knowledge of business financing and the financial challenges of business owners and individuals, Myles puts his skills to use by providing engaging and useful information.

We make the best effort to present up-to-date information; however, the terms of each offer can be revised according to the service provider’s discretion. The above shall not be considered as an expert or professional advice for any matter.